Subscription Terms

Last updated: 2 October 2026

These Subscription Terms ("Terms") apply to your use of TradeOS paid subscription plans. By subscribing to TradeOS, you agree to these Terms in addition to our main Terms of Service and Privacy Policy. In case of conflict, these Subscription Terms take precedence for subscription-related matters.

1. Available Plans

TradeOS offers the following subscription plans:

Free Plan

Access to core features at no cost
Up to 3 client records
Up to 2 invoices and 2 quotes per month
Basic support via email
No credit card required
Can upgrade to paid plan at any time

Blue Plan (Paid)

Unlimited client records
Unlimited invoices, quotes, and certificates
Advanced document templates and customization
Priority email support
Enhanced analytics and reporting
Job scheduling and calendar integration
Client portal with document sharing
Monthly billing at current rate

TradeOS may add, modify, or discontinue plans or features at any time. We will provide 30 days' notice of material changes to active plans.

2. Billing Cycle and Subscription

Billing Frequency: The Blue Plan is billed on a monthly recurring basis. Your billing cycle begins on the date you purchase your subscription and renews automatically every 30 days (calendar month or anniversary date, depending on your signup date).

Recurring Charges: You authorize TradeOS to charge your registered payment method automatically on the same day each month. Your subscription will renew unless cancelled before the renewal date.

Billing Updates: You must keep your payment information current. If a payment fails, your plan stays active for now. If it is still unpaid, your paid features may be suspended.

Invoice Delivery: Your invoices are listed on the Billing page, where each one opens on Stripe.

3. Payment Processing

Payment Provider: All payments are processed securely by Stripe, a PCI-DSS certified payment processor. TradeOS does not store your credit card information; Stripe securely tokenizes your payment method.

Secure Processing: All payment data is encrypted using industry-standard TLS/SSL encryption. Payments are transmitted over secure, encrypted connections only.

Accepted Payment Methods: You pay on Stripe's checkout page, with the payment methods Stripe offers you there. Your payment details are managed in Stripe's billing portal.

Currency and Pricing: Pricing is displayed in GBP (British Pounds). Your payment method's issuing bank or payment processor may apply currency conversion fees if you pay from a different currency.

Taxes: Prices shown exclude VAT where applicable. VAT will be calculated and added to your invoice based on your billing address and local tax regulations.

4. Trial Periods

TradeOS does not currently operate automatic free-trial subscriptions. The Free plan is available indefinitely at no cost and requires no payment details; you can upgrade to a paid plan whenever you choose. If promotional trial offers are introduced in future, their terms will be stated in the offer itself and will not begin billing without your explicit action.

5. Subscription Cancellation

Cancelling Your Subscription: You can cancel your subscription anytime through your Billing settings. No phone call, email, or customer service interaction required.

Cancellation Process:

Log into your TradeOS account
Go to Settings → Billing
Click "Cancel Subscription"
Select a reason (optional)
Confirm cancellation

Effective Date: Cancellation takes effect immediately. You will lose access to paid features at the end of your current billing period. Your data is not deleted when you cancel; our Privacy Policy explains how long we keep it.

Account Downgrade: When your subscription expires, your account automatically reverts to the Free Plan (if available). You can reactivate your paid plan at any time.

6. Refunds and Non-Refundable Charges

Refund Policy: Unless required by applicable consumer law, all subscription payments are non-refundable and non-transferable. This includes:

Monthly subscription fees
Fees for partial billing periods
Charges incurred before cancellation
Setup fees or one-time charges (if applicable)

Legal Exceptions: If you are a consumer in the UK or EU, you may have statutory rights to a refund under consumer protection laws. Refunds for genuine errors (for example, duplicate billing) are made through Stripe; Stripe says a refund usually reaches your statement about 5–10 business days later, depending on your bank.

Requesting a Refund: To request a refund (where eligible), contact support@jointradeos.com with your subscription dates and reason. We will review it and reply.

Chargebacks: If you dispute a charge with your bank or payment provider (chargeback), TradeOS reserves the right to suspend your account pending investigation. Fraudulent chargebacks may result in permanent account termination.

7. Plan Changes and Price Updates

Price Modifications: TradeOS may update subscription pricing at any time. Changes will apply to new subscriptions and renewals only, except as required by law.

Notification: We will notify existing subscribers of price increases at least 30 days before they take effect. We will tell you the new price, and that you can cancel before the increase applies.

Your Options: If we increase prices, you have the following options:

Accept the new price and continue your subscription at the new rate
Cancel your subscription before the price increase takes effect
Downgrade to a lower-cost plan (if available)

Plan Upgrades and Downgrades: You may upgrade or downgrade your plan at any time through your Billing settings. Changes take effect immediately:

Upgrading: You will be charged the difference between your current plan and the new plan, prorated for the remainder of your billing cycle
Downgrading: You will receive a credit toward your next billing cycle for the difference, if applicable

Feature Discontinuation: TradeOS may discontinue or modify features at any time. If a material feature is removed, we will provide 30 days' notice and allow you to cancel without penalty.

8. Suspension and Termination

TradeOS may suspend or terminate your subscription if:

Your payment fails and is not paid
You violate these Terms or our Terms of Service
Your account is flagged for fraud or abuse
You breach our Acceptable Use Policy
We are required to do so by law

Upon suspension, you will lose access to paid features. Your data is not deleted when a subscription is suspended; our Privacy Policy explains how long we keep it. No refund will be issued for suspended subscriptions except where required by law.

9. Data and Service Limits

Storage Limits: The Blue Plan includes sufficient storage for typical usage. We reserve the right to enforce fair use policies and storage limits if usage becomes excessive or abusive.

Service Availability: TradeOS is provided "as-is". We are not liable for service interruptions, data loss, or unavailability. See our Terms of Service for full liability limitations.

10. Questions About Your Subscription

For subscription billing questions or to manage your plan:

TradeOS Support
Email: support@jointradeos.com
Billing Portal: Log into your account and visit Settings → Billing