How to delete your account

You delete your account from inside the TradeOS app. You need to be signed in, because only the account holder can delete their own account.

1. Open TradeOS and sign in.
2. Go to Settings.
3. Scroll to Delete account.
4. Type DELETE MY ACCOUNT to confirm, then tap Delete my account.

There is no way to delete an account from this page. We will never delete an account just because somebody typed an email address into a website — including this one.

If you work for a company on TradeOS (Engineers)

Deleting your account removes:

• your access to TradeOS;
• your place on any team you belong to;
• your name, email address and phone number from that team’s records.

The work itself stays with the business that owns it. Certificates you signed, paperwork you completed and invoices you raised belong to the contractor you did the work for, and in many cases are somebody’s legal compliance documents — a landlord’s gas safety record, for example. Those are not yours to remove, so they remain as the business’s records, no longer showing your personal contact details.

If you own a TradeOS business account

Deleting your account is not the same as closing your business account. Your business account holds your customers’ names, addresses and phone numbers, your jobs, and your certificates and invoices. Those belong to the business, and some of them are records other people rely on.

If you are the only owner, we do not delete the business automatically when you delete your account. Starting deletion in the app opens a closure request with our team instead, and we will email you to confirm what you want done. Nothing is deleted until then.

If you have a paid subscription, cancel it first in Billing, so you are not charged again.

What we keep

Business and compliance records stay with the business that owns them. That includes certificates, paperwork, invoices and job history. Where those records name a person whose account has been deleted, we remove their personal contact details and keep a neutral label instead.

We have not yet set a fixed retention period for business records. When we do, it will be published in our Privacy Policy.

Need help?

Email us at support@jointradeos.com and we will help you. Please email from the address on the account where you can, so we can find it.

See also our support page, Privacy Policy and Terms.