Getting into your account

If you have forgotten your password, use reset your password and we will email you a link.

If you were invited to join a company and the invitation is not working, ask the account owner to send it again — invitations expire. If that still does not work, email us.

Deleting your account

You can delete your account yourself from Settings inside the app. What deleting your account does, in full.

If you cannot get into the app to do it, email us from the address on the account and we will help.

Closing a business account

Closing a business account is a bigger step than deleting a personal one: it affects your customer records, your jobs and your compliance documents, and it may affect the engineers who work with you. So a person handles it rather than a button.

Start it from Settings → Delete account in the app and we will email you to confirm, or email us directly. Cancel any paid subscription in Billing first so you are not charged again.

Privacy and your data

For anything about your personal data — a copy of it, a correction, or a complaint — contact our Privacy Officer at privacy@jointradeos.com. Our Privacy Policy explains what we collect and why.

Everything else

Certificates, invoices, quotes, job packs, team seats, billing, or something that just is not behaving — email support@jointradeos.com.

See also our Terms, Privacy Policy and Acceptable Use Policy.